Refund Policy

Online Store Returns & Refund Policy

At RescueMED, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we've made our returns process as simple and straightforward as possible.

Change of Mind Returns

If you change your mind, you may return your item within 14 days of receiving your order (provided it is not a made to order product) provided that it:

Is unused and in its original condition.
Is returned in its original packaging.
Is accompanied by proof of purchase.

Please note that change of mind returns are accepted at RescueMED's discretion and must meet the conditions above.

Faulty or Defective Products

If your item is faulty, damaged, or develops a manufacturing defect, please contact us as soon as possible. Faulty products will be accepted for return within the applicable warranty period (minimum 12 months, unless otherwise stated) and will be assessed in accordance with the Australian Consumer Law.

How to Request a Return

Step 1
Email us at info@rescuemed.com.au with:

Your order number or proof of purchase.
The product you wish to return.
The reason for the return.
Photos of the item (if damaged or faulty).

Step 2
Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send items directly to the manufacturer.

Refunds

Once your returned item has been received and inspected, we will notify you by email of the outcome.

If your return is approved, your refund, exchange, or store credit will be processed promptly. Refunds will be issued to the original payment method used for the purchase.

Late or Missing Refunds

If you haven't received your refund:

Check your bank account.
Contact your credit card provider, as processing times can vary.
Contact your bank, as refunds may take several business days to appear.

If you have completed the above steps and still haven't received your refund, please contact us at info@rescuemed.com.au.

Sale Items

Unless required under Australian Consumer Law, items purchased on sale or during promotional events are not eligible for a refund for change of mind.

Return Shipping

Customers are responsible for the cost of returning items for change of mind. Original shipping charges are non-refundable.

If a return is approved due to a faulty or incorrectly supplied item, RescueMED will arrange or reimburse reasonable return shipping costs where applicable.

For your protection, we recommend using a tracked shipping service or purchasing shipping insurance for returns valued over AUD $75, as RescueMED cannot accept responsibility for items lost or damaged in transit.